Customer messages on WhatsApp
- Entrada
- Message, origin, and phone.
- Ação
- Vareo opens or updates the profile with history and tags.
- Resultado
- The seller replies knowing who the customer is.
WhatsApp sales operation
Sell on WhatsApp with catalog, order, and repeat purchase in one flow.
Each seller has a storefront, the customer has history, and the store sells, collects, and brings the customer back without relying on spreadsheets, screenshots, or memory.
no card requiredguided setupbuilt for WhatsApp selling
Designed for small stores to operate better
Fashion and shoes
Cosmetics
Optical stores
Pet shops
Jewelry
Local stores
The problem
WhatsApp sales grow, but the operation stays invisible.
The customer messages, the seller replies, someone sends Pix, another person separates the product. Without a system, the store only sees the error when the order disappears or the customer never returns.
01
Customer messages and nobody knows the history.
Size, last purchase, preference, and previous seller live in someone’s memory or another phone.
02
The order is manual and changes on the way.
Reserved product, discount, and notes sit inside loose messages. The store cannot see the real status.
03
Payment happens outside the order.
Pix, link, or card arrives without a clear link to customer, seller, and product sold.
04
Repurchase depends on memory.
Birthday, post-sale, and inactive-customer returns become manual lists that rarely run.
05
The store does not know which seller converted.
Without origin and owner, sales targets become discussion instead of operational data.
Customer Ana B. · scattered records
no owner
14:12Julia’s WhatsApp: “I think she wears 37”
14:21Spreadsheet: product reserved with no time
14:35Pix received with no order attached
15:10Carlos also replied to the same customer
+30 daysNobody remembered to ask for repurchase
How it works
From first message to customer return.
Each step shows input, action, and result. Vareo does not replace human service; it removes improvisation from the operation.
Seller uses the storefront
- Entrada
- Catalog with product, size, price, and stock.
- Ação
- The seller selects items and shares their storefront.
- Resultado
- The store knows who recommended the product.
Order is assembled
- Entrada
- Products, discount, notes, and delivery.
- Ação
- Vareo generates a summary with status and owner.
- Resultado
- The order stops being a loose chat.
Payment enters the flow
- Entrada
- Pix, card, or external payment link.
- Ação
- The link is sent on WhatsApp and attached to the order.
- Resultado
- Customer, seller, and payment stay connected.
Repurchase runs later
- Entrada
- Purchase, date, category, and consent.
- Ação
- Return campaigns are sent with opt-out.
- Resultado
- The customer is contacted at the right moment.
Modules that matter
Everything retail needs in the same flow.
Each module appears in service, order, or customer return. The seller sees the next action; the store tracks origin, status, and owner.
CRM
Customer with name, tag, and history — not just a number.
Origin, preferences, last purchase, average ticket, and notes appear before the first reply.
- service origin
- tags by size and category
- exportable base
Mariana SouzaVIP
Catalog
Seller catalog with its own link.
A storefront for WhatsApp, stories, and groups, with price, variant, and visible stock.
- product variants
- visible stock
- trackable link
Winter collectionJulia
Order
From quote to payment in one click.
Items, discount, notes, delivery, status, and owner stay attached to the order.
- draft
- waiting for payment
- paid
#2401Waiting
#2400Paid
#2399Sent
Campaigns
Post-sale with context.
Birthday, return, and inactive-customer actions use store history, with consent and opt-out.
- consent
- opt-out
- send logs
Post-sale+30 days
Loyalty
Coupon and cashback tied to purchase.
The benefit appears in history and helps the seller bring the customer back.
- customer balance
- simple rule
- tracked redemption
Return couponBACK10
Insights
Operation view, not a loose report.
Open orders, seller conversion, campaigns, and repurchase appear in the same panel.
- origin
- owner
- status
OriginWhatsApp
OwnerJulia
StatusPaid
Proof & trust
Built by people who operate retail, not people who only theorize about it.
Vareo was born inside real fashion, footwear, and cosmetics operations. Each feature is designed with store owners and sellers.
Commercial validation
pilots
fashion, cosmetics, and pet shops in follow-up
End customer
no app
service continues on WhatsApp
Store data
CSV
customer base and history export
Trial
14 days
no card to start
F.A.Q.
Questions before putting the store into the flow.
Direct answers about WhatsApp, payment, sellers, data export, trial, and repurchase.
Do I need WhatsApp Business API?+
Not to understand the flow and start organizing storefronts, orders, and customers. Automated sending depends on the configured channel and WhatsApp rules.
Does the customer need to install an app?+
No. The customer keeps talking on WhatsApp and receives storefront, order, or payment links when the store sends them.
How does payment work?+
The order can receive a payment link or Pix instructions. The information stays attached to the order, customer, and responsible seller.
Can I register different sellers?+
Yes. Each seller can have a storefront, assigned orders, and targets so the store can track origin and conversion.
Can I export my customer base?+
Yes. The proposal is to keep customers and history exportable, with operational data in a format the store can use.
What happens after the 14 free days?+
The store decides whether to continue before subscribing. No card is required to start the trial.
Does Vareo replace my ERP?+
No. Vareo organizes conversational selling. ERP remains the fiscal, financial, or stock system when the store already uses one.
Does it work for a small store?+
Yes. The page is designed for stores with a small seller team, active catalog, and daily WhatsApp service.
How is repurchase activated?+
Repurchase uses purchase history, dates, and tags to create return campaigns. Sends must respect consent and opt-out.
Next step
Start free trialStart with your first storefront and first WhatsApp order.
14 days free. No card. Portuguese support to configure catalog, sellers, and the first order flow.
14 days free no card Portuguese support built for WhatsApp